Get ahead with Zoom whiteboard, gesture recognition, Zoom IQ for sales, and more!
Spring is here, and as the greener grasses approach, we’re releasing new features and products to put a little “springtime” into your communications too! In this update, we’ve delivered a range of features to help you and your teams improve, protect and streamline your collaboration, including gesture recognition, Zoom IQ for sales, Zoom whiteboard, behind the scenes for Zoom events, and more.
Here are some of the highlights from our recent update:
Zoom IQ for Sales
Help your sales teams reach their full potential with Zoom IQ for Sales, a conversational AI solution that analyzes customer interactions to surface key insights, actions, and content from sales meetings. Be sure to check out our blog for more information!
Easily share how you feel with others and encourage seamless engagement with gesture recognition, which allows visual gestures, like a raised hand, to automatically display a corresponding meeting reaction. This feature currently supports Raise Hand and Thumbs Up reactions and requires client version 5.10.3 or higher, and can be enabled at the account, group, or user level. This setting is disabled at the client level by default.
We’ve completely rebuilt our whiteboard experience to bring you the all-new Zoom Whiteboard, an online, persistent, cross-platform visual collaboration solution that’s built right into the Zoom desktop client, Zoom Meetings, and Zoom Rooms for touch devices. . Take your collaboration to the next level with features like; shapes, connectors, sticky notes, adding images, etc. Check out our Zoom Whiteboard blog or website for more information on Zoom Whiteboard!
Audio conferencing quality improvements
Updates to our Asia Pacific data centers now allow users in the APAC region to enjoy an even higher quality audio conferencing experience. Zoom’s new APAC region provides better audio quality and reduced audio delays for meeting callers. When selecting Asia, new DID and toll-free numbers from around the world will be available in your meeting invite for customers to connect. Likewise, outbound Call-Me calls to global destinations will originate directly from Zoom APAC data centers to minimize all network and carrier delays.
View main session breakout room activities
Improve the management of your breakout sessions and see how your attendees interact with each other with the ability to view activity in breakout rooms from the main session. With this feature, hosts can easily see participants’ audio and video status, whether they’re sharing their screen, and more. When enabled, attendees are notified when they join the breakout room that their activity status is shared with the host and all co-hosts.
Central survey library
To make it easier for our users to prepare and manage their polls, you can now manage a central library of polls for meetings. You can also create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings, creating a central location where you can manage all your polls. When a poll is marked as available for all meetings, it appears in the list of polls that can be launched in a meeting.
One-Time Password Requirement for Suspicious Logins
Protecting the security of our customers is a priority for Zoom, which is why we now require users with a work email connection who do not have two-factor authentication to enter a password to use unique when Zoom detects a suspicious login, such as a login from a different country or a different device than usual.
Disable in-meeting/webinar chat notifications
When in-meeting/webinar chat becomes very active, the constant barrage of chat notifications appearing on the screen can distract from meeting content. This feature allows users to enable or disable in-meeting/webinar chat notifications on demand.
Multiple projector support for cloud recordings
Empower your teams to create dynamic cloud recordings that capture important context with multiple projector support for cloud recordings. Cloud recordings will recognize and record up to 9 participants highlighted in a meeting or webinar, allowing teams to create more effective training materials and engaging marketing content.
In the wings
Capture the look of an in-person event with Backstage, providing a persistent space for panelists and event staff to communicate behind the scenes before, during, and after a Zoom Events webinar session.
Improvements for maximum Expo capacity
We’re bringing exciting enhancements to the Expo floor for Zoom Events to help scale your hybrid or virtual event and create an unparalleled networking experience, including the ability to host up to 1,500 concurrent users. Here are some of the other improvements we’ve made to the Expo floor:
100 sponsored booths and 200 non-sponsored booths for a total maximum of 300 booths in total per event
20 sponsor representatives maximum per sponsor and 20 stand representatives maximum per stand owner
Maintain engagement during your webinars and events with Webinar Reactions, which allows attendees to react with real-time emoji during a Zoom webinar.
Create a coordinated and professional atmosphere for your events by customizing the look and feel of your webinar with Session Branding, allowing event hosts to upload branded wallpaper, create custom name tags for panelists, and more Again !
Zoom contact center
General chat and text availability
You can now diversify and further manage how you handle incoming chat and SMS messages with the ability to create or edit chat and SMS channel streams, giving teams greater flexibility in how they route these posts.
Engagement Dashboard Improvements
Admins can now use the Contact Center Analytics Dashboard to view real-time metrics on video engagements and view related engagement events to gain critical insights into their team’s performance in time. real. We’ve also improved the accuracy of engagement metrics for engagements that cross multiple queues and enabled team leaders to get more context around voice and video events in an exportable engagement log.
Add a video to the waiting room
Create a seamless and engaging customer experience with the Add Video to Waiting Room feature, which allows account owners and admins to upload a video to display to customers in the waiting room.
Automatic voice call recording
Simplify the management of your automatic call recordings with the ability to enable or disable automatic call recording for outgoing or incoming voice calls. You can also play back recordings using the Engagement Log to enhance training efforts and review sessions.
Account owners and administrators can now view voicemail transcripts when viewing inbox messages, providing a transparent and streamlined way to quickly review messages and get to the heart of the matter.
Chat tag tool
Help create a safe and respectful group chat experience with the chat etiquette tool. This feature allows administrators to create policies that the Chat Etiquette tool uses to identify defined keywords, text patterns, and regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. For example, when a user attempts to send a message via Zoom Chat and/or in-meeting/webinar chat that triggers a chat etiquette policy, the user is either notified or prevented from sending the message.
Box and Microsoft Sharepoint integrations
Empower teams to save time and simplify workflows with Box and Microsoft SharePoint integrations for Zoom Chat, which give teams the ability to upload, share, access and manage files for these storage solutions directly from Zoom Chat.
Changing the Default Operator for BYOC Emergency Calls
To help improve the safety of our customers and the reliability of their emergency calls, new customers using Bring Your Own Carrier (BYOC) will automatically use Zoom as their emergency carrier for calls made from US and Canadian BYOC numbers. Customers can either sign up immediately, contact Zoom to be exempt from this change, or simply wait for the change to automatically take effect in May.
Activation/deactivation of SMS/MMS
Users can allow their recipients to accept/disable SMS/MMS messaging to provide a better experience and help stay within 10DLC settings set by mobile carriers.
Admins now have an overview of phones and devices in one dashboard. This allows them to easily view online/offline status, phone assignment, percentage of users using hardware devices in the organization, distribution of HaaS (Hardware as a service) devices, heat map global, and more!
keep up to date
For more information on upcoming feature releases, see our release notes.
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